FAQ
Shopping Information
How long does shipping take?
Shipping takes 2–5 business days within the United States.
How much is shipping?
Shipping is completely free on all orders.
Do you offer returns?
Yes — we offer free 30-day returns on all items.
How do I start a return?
Simply email us at info@credviagroup.com
, and we will send you a prepaid return label.
Do you provide tracking numbers?
Yes, tracking numbers are sent automatically after your order is shipped.
What should I do if my item arrives damaged?
Contact us immediately with photos. We will replace or refund the item at no cost.
Can I cancel my order?
Orders can be canceled before shipment. After shipping, cancellation must be done through a return.
Do you ship internationally?
Currently, we ship only within the United States.
Have a question
If you have an issue or a question that requires immediate assistance, you can contact us 24/7 via email or WhatsApp.
Our support team typically responds within 24 hours.
Please allow 6–12 business days from the moment your return package arrives at our facility for your refund to be fully processed.
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